Dog Boarding
Going away on for work or holiday?
Give your dog a fun and relaxing break too at our safe, comfortable, and spacious dog kennels. Our team of animal attendants are passionate about providing the best possible care and fun times to ensure your four legged friend feels right at home.
Great Care For All Sizes!
Our dog boarding facility is split into different sized living areas so that small, medium and large pets are separated.
Medium and Large dog living spaces have floor to ceiling runs for the bigger pets to sleep in, while the small pets are housed in a bank of kennels. Smaller pets feel more protected and secure in a smaller sleeping space. Large and medium dogs are supplied with trampoline beds, while smaller dogs sleep on a plush cushion bed for all round comfort.
Small dogs under 10kgs are exercised in a group of 2 to 3 dogs under constant supervision. Larger dogs are exercised individually under supervision though if our kennel attendants are confident they have no aggression traits they may be allowed to play with other dogs.
Dogs are all housed separately unless they are from the same family and it is requested that they are housed together.
The boarding facility is cleaned and disinfected every day to ensure excellent hygiene is maintained at all times. The exercise area is cleared of sticks and leaves and disinfected daily as well as treated with odour control enzymes.
Some Common Questions
- We use premium food for all dog staying with us. If your dog is fussy or has special diet requirements we can feed food provided by you at no extra charge.
- You are welcome to view our pet boarding facilities. Please contact us to arrange a time to view the kennel facility.
- We are able to administer any medications or treatments. Any medications should be provided with clear instructions for their administration. Please note that extra charges apply for more involved treatments.
- We are open 7 days for drop-off and pick-up (excluding public holidays) and you are welcome to visit our facilities before booking. Drop off and pick up times are:
Monday to Friday: 9 am – 11 am / 3 pm – 5:30 pm
Saturday & Sunday morning is between 9am – 11am.
Animals can be collected from boarding between 3pm – 4:30pm on both Saturday/Sunday afternoons directly from the boarding facility.
Please contact us to schedule a time to view the kennel facility.
There are no collections or drop offs on public holidays. Arrangements can be made outside of these times, but a cost will be incurred. ALL discharges are providing the bill has been paid in full. - All dogs have daily playtime. We make use of exercise stimulation equipment such as tug toys, weave poles, tunnels, shell pools, hanging toys and balls to help your pet enjoy their exercise time. They are also give individual attention such as pats and scratches if they want it.
Terms and conditions of boarding
- Dogs and cats must be fully vaccinated to Inner City Pet Boarding standards and a certificate must be presented on admission. Please be aware that despite current vaccination status, it is possible to transfer disease (particularly respiratory disease) between animals that are in close proximity. ICPB has stringent protocols to try to mitigate this risk, but on rare occasions, clinical signs may occur, which may require treatment and associated costs.
- If your pet is clinically unwell on admission, they may be refused entry to the facility.
- Our expectation is that your animal attends our facility free from external parasites. In the event that fleas are seen on your pet, we will provide treatment at a cost to you.
- Boarding will be refused to any pet at any time that displays aggression or other anti-social behaviour whilst in the facility. For the safety of the staff and other boarding animals, you will be contacted via the emergency contact information above to make arrangements to collect your animal.
- If your pet requires medical attention whilst in boarding, ICPB will make every effort to contact you via the emergency contact information supplied above. We will endeavour to call you in an emergency situation regarding the health of your pet. Any veterinary costs will be at your expense.
- Pets on medication or medicated food must bring their own medication and food with them. If your pet requires more medication or specific food while boarding we will provide this at your own cost.
- Medications supplied must be properly labelled with a prescription label from a veterinarian. The dose on the label MUST be the current dose that you have requested us to administer and must be clearly ledgible.
- Payment for the full boarding stay will be taken on admission of boarding.
- ICPB discourages personal belongings entering the facility with your pet as we can not guarantee that they are returned.
- Pets are not supervised 24 hours per day. Do not book a shared run for your pets if they are unlikely to tolerate this close proximity. We take no responsibility for any altercations which may occur whilst unsupervised.
- Our expectation is that your animal attends our facility free from external parasites. In the event that fleas are seen on your pet, we will provide treatment at a cost to you.
- Visiting periods can be arranged but must be scheduled with kennel staff. Owners will not be able to enter the kennel facility due to OH&S regulations.
- Drop off and pick up times outside of the designated hours will incur a surcharge of $20.00. There are no pick ups on public holidays
- Charges are incurred per 24 hour period or part thereof.
- If you need to organise for your pet to stay beyond the original discharge date you must provide payment on the request of extension. Management will consider the pet abandoned three days after the original discharge date if we have not had any correspondence regarding extension and payment with the owner. Either three days after notification to the owner or if we are unable to contact you three days after the original discharge date we will transfer your pet to the pound.
- Public holidays, Christmas & Easter holiday periods will be charged at a higher rate than advertised and a minimum day stay will apply.
- Images of your pet may be used on Hamilton Veterinary Clinic’s social media sites and website for promotional and marketing purposes.
